RETURNS:
Our products carry a 30-day guarantee, with the exception of a few (see below). You may return the product, prior authorization required, within 30-days of purchase. Product will need to be in its original packaging and in excellent condition. Upon receipt, an inspection will be done to insure product is not damaged. When returning product, customer is to use a shipper that has tracking capabilities to insure product has been received. Email tracking no. to contactus@truesun.com. Credit will be issued for the price of the product minus 15% restocking if the above direction are NOT followed. Shipping and handling fees are not refunded.
- SRS100, SRS200, SRS250 & SRS320 will incur a $30 surcharge on all returns.
- Flamingo, Boxelite, Sadelite and Travelite will incur a $30 surcharge on all returns.
- You CANNOT return Supplemental Therapy products.
- Any "free shipping" items if returned will be charged actual shipping charges according to our store policy.
Dietary Supplement Therapy products are not returnable.
DAMAGED GOODS:
Goods must be carefully inspected upon delivery. Any claim for damages or shortage must be made within 7 days of receipt of merchandise. |
